Return and Refund Policy
RETURN & REFUND
If you are not satisfied with your purchase, you may exchange or return it for a refund within 2 days from delivered. Remember, the cost of shipping will be deducted from your total refund. All returned or exchanged items must be in new condition, in their original packaging. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact us within 2 days of receipt of your shipment to make the necessary corrections.
We always strive to provide the best of quality in our products to meet the standards of our customers. However, we also understand that there may be chances of workmanship flaws.
If you believe that there are some defects with the product you purchased with us, and you have the receipt or transaction details, you may simply head down to any Luxury Limited store or contact our customer service team, for other exceptions, to raise a Manufacturing Fault Claim and for an assessment of the product. This would be evaluated on a case by case basis.
The above applies in case of production flaws or other issues caused by the producer or the retailer, but it is not applicable in case of damage caused by the customer after the purchase.
We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do also provide exchange services.
However, before we proceed with the exchange process, the item you would like to exchange would need to meet our exchange conditions as follows; The product needs to:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.
Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.
Returning is easy and fast but keep in mind that we will only accept and refund the product if it is still in the original condition. The product would need to meet our return conditions as follows:
- Be exchanged within 2 days of your delivery date
- be in its original condition
- be unused
- have all its original tags attached
- be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft or profession. We reserve the right to refuse items that do not meet these conditions.
Email our Customer Service Team at [email protected] for eligibility assessment. Our Team will get back to you on what to do next. Please be advised that the cost of sending the item(s) back to Luxury Limited will be chargeable to you. Do note that until Luxury Limited received your parcel, it will be your responsibility.
We would need some information from you in your email to help us facilitate the return.
- Subject header of email: Return of Sneaker Limited Product
- Your order number
- Number of item(s) to return
- Item returning SKU
- Reason for return
Your pickup address will be the same as stated on your order and it needs to be accessible to the courier. There should be someone to hand over the parcel at the time of your collection.
To prepare for our carrier company’s arrival for the returns, do fill in the return form and place it in the carton box, sealing everything up for our carrier to pick it up. Our courier will refuse collection if items are not sealed upon collection.
Refunds will be processed within the next 14 days to your original payment mode after we have received your returns for assessment. If returned item(s) does not fit the return conditions, item(s) will be courier back to you and the return courier will be chargeable to you.
We will trigger the refund for your return the same day we approve your refund.
The processing time for the refund to appear in your account will vary according to the processing time of your bank.
