Our Guarantee

OUR GUARANTEE

Luxury Limited warrants (the “limited guarantee”) to the original end customer will be free from defects in materials and workmanship for a period of 90 days from the date of purchase by the original end customer. The limited guarantee constitutes the only guarantee provided by Luxury Limited.

It is important to note that we consider each individual fault report on a case by case basis. In the event of a defect, Luxury Limited will, at our sole discretion and as your sole and exclusive remedy, repair or replace the defective footwear without charge, issue a credit note if you prefer, or refund the price you have paid. Footwear that has been repaired or replaced is guaranteed only for the remainder of the unexpired portion of the guarantee period.

Exclusions
The guarantee does not apply to any defect in the products arising from:

  1. fair wear and tear; or
  2. the natural breakdown of colours and material through time, exposure or extensive use; or
  3. excessive exposure to water and wet conditions; or
  4. wilful damage, accident, negligence by you or by any third party; or
  5. failure to adequately clean, maintain and store the footwear; or
  6. unauthorised alterations, repairs or modifications not performed by Luxury Limited; or
  7. improper or inadequate fit; or 
  8. use of footwear after such footwear have sustained damage rendering them unsafe for use.

The limited guarantee is in lieu of (1) all other guarantee, express or implied, including without limitation the implied guarantee of merchantability and the implied guarantee of fitness for a particular purpose, and (2) any other liability or obligation, including without limitation any liability or obligation for damage, loss, or injury (whether direct, indirect, exemplary, special, consequential, or incidental) arising out of or in connection with the delivery, use, or performance of the footwear. For the avoidance of doubt, in no event will Luxury Limited aggregate liability exceed the price paid by the customer for the footwear in question. 

In the unlikely event of a defect developing with your orders, please email us at [email protected] in the first instance and of our team will revert to you as quickly as possible to advise next steps.