Privacy Policy

In data protection legislation, transparency is one of the most important principles. This is why we provide you with information about how your Personal Data is being processed. We strive to strengthen your rights as an individual and to be accountable for how your Data is being processed.

This Statement contains information on how we process your Personal Data when you visit our websites and stores (“Sites” and “Stores”), sign up for our newsletters (“Newsletter”), use our mobile applications (“Apps”), register through the creation of a personal account (“Personal Account”), respond to a survey (“Customer Satisfaction Program”) and when you contact us (collectively the “Services”). This Statement applies to all Personal Data of Customers collected by Luxury Limited Ltd. (“Luxury Limited”).

Luxury Limted Ltd. is the data controller responsible for Personal Data in respect of its Customers.

3.1 Personal Data you share with us directly

We collect the following categories of Personal Data when you use our Services (depending on which of the Services you are using):

1. Customer personal details: full name, title/salutation, contact details, date of birth, gender, preferred language, address;
2. Interests and preferences: historical product purchases (including returns or orders cancelled), shoe and/or apparel size, interests, feedback and survey data;
3. Customer account details: customer ID, account information, choice and opt-in of Luxury Limited communications (Newsletters);
4. Order information: order (tracking) number, order status and history, sales order information, invoice and shipping address, bank account information, purchase history; and
5. Communications with Customer Service.

3.2 Personal Data we collect from you indirectly

We collect the following categories of Personal Data when you use our Services:

1. Online activity: your online interaction with us through the use of cookies, web beacons, pixel tags, log files or other similar technologies when you use our Services or interact with our emails or advertisements on our Site, our App, or other sites. For more information, please read our Cookies Statement;
   1. Customer personal details: for example, name, email address, profile image, gender, date of birth, place of residence, list of friends, interests and likes. Only information you have consented to be used is shared with us. For more information, please read our Cookies Statement; and
   2. Your image(s) from you when you visit our Stores to record you on video through the use of CCTV. For more information, please read our CCTV Statement.

3.3 Personal Data we receive from other sources

We receive the following Personal Data when you use our Services:

1. Customer personal details: for example, name, username, demographic information, address, contact information, interests and online activity. We obtain such Personal Data from other sources that you use to connect with us. For example, from social networks. To disable this, please adjust your privacy and advertising settings through the applicable (browser) service provider used; and
2. Online activity: your online interaction with us if you have provided your consent for the use of third party (tracking) cookies. For more information, please read our Cookies Statement.

We use your collected Personal Data for the following specific purposes and categories of use:

4.1 To process and execute your order

This includes processing and delivering your order, contacting you concerning the status of your order or any other information related to your order which we have to communicate with you.

Ground for processing: the processing of your Personal Data is based on your consent, or is necessary for the performance of a contract with you. The failure to provide us the required Personal Data means that we cannot execute such contract and deliver you the purchased or requested product or service.

4.2 To provide you with customer service

We wish to answer any of your questions or requests, and we communicate with you with regard to a purchase, the use of our Services and to solve any of your possible issues in relation to the Services.

Ground for processing: the processing of your Personal Data is based on your consent, or is necessary for the performance of a contract with you. The failure to provide us the required Personal Data means that we cannot execute such contract and deliver you the purchased or requested product or service.

4.3 To comply with applicable laws and regulations

When you purchase products or take services from us, we are required by law to keep certain Personal Data. We may also need to process your Personal Data to comply with court orders or governmental requests.

Ground for processing: the processing of your Personal Data for legal and regulatory purposes is necessary for compliance with legal obligations that we are subject to.

4.4 Personal Account

When you shop at Luxury Limited, you can register your Personal Data and create your own profile. Even though the registration is not required, it provides you with a quick and simple checkout experience.

Ground for processing: the processing of your Personal Data is based on your consent. Please note that you can always withdraw your consent by deleting your Personal Account.

4.5 Newsletter

You can subscribe for our Newsletter in order to receive future e-mails about new releases, surveys, initiatives and events, to remind you to complete a purchase or a transaction and to send you specific content based of your preferences and interests.

Ground for processing: the processing of your Personal Data is based on your consent. Please note that you can always withdraw your consent by using the unsubscribe link at the bottom of our emails or change your communication preferences settings in your Personal Account.

4.6 Customer Satisfaction Program

When you shop you have the possibility to participate in our survey for research program and opinion polling to develop and improve our Services obtaining your feedback. The data collected in this context is not used by us for advertising purposes. Your answers are neither passed on to third parties nor are published.

Ground for processing: the processing of your Personal Data is based on your consent.

4.7        For marketing purposes to provide you with customized content, targeted offers and advertising on our Services

We provide you with customized content, targeted offers, and advertising in order to improve your shopping experience, to provide you more relevant content and to know more about you. This may include generating tailored adds on social media like Facebook.

Ground for processing: the processing of your Personal Data is based on your consent.

4.8 To operate our business and analyze, develop and improve our Services

We maintain security of our Services. We also enable your use of our Services to administer accounts, diagnose and resolve technical and Service related problems and other internal functions. This includes analyzing trends and Site traffic and administer and optimize our Services. This is partially done via the use of internet Cookies. For more information, please read our Cookies Statement.

Ground for processing: the processing of your Personal Data is based on our legitimate interest in operating our business and to develop and improve our Services in an efficient and appropriate manner and in enhancing the effectiveness, user experience, functioning and security of our systems, networks and services. We will only process this information if your interests or fundamental rights do not override our legitimate business interest.

Where we cannot rely on legitimate interest, the processing of your Personal Data is based on your consent. Please note that you can always withdraw your consent.

4.9 For litigation case management and evidentiary purposes

We may store your Personal Data if relevant for any possible future court case, legal advice and/or any other litigation and disputes.

Ground for processing: the processing of your Personal Data is based on our legitimate interest to manage litigation cases and to defend Luxury Limited against any possible (third party) claims.

4.10 To prevent and detect offences and to protect you, our employees and your and our property

We record how you use our Services to prevent and/or detect fraud, abuse, illegal use or violations of our policies and procedures or our general terms and conditions. This include the use of CCTV. For more information, please read our CCTV Statement.

Ground for processing: the processing of your Personal Data is based on our legitimate interest to prevent and detect offences which may affect you, our employees and your and our property.

4.11 Or otherwise as described to you at the point of Personal Data collection

We may disclose your Personal Data in the following ways:

5.1 With other Luxury Limited entities that are part of the Luxury Limited Group

We may share your Personal Data with entities that are part of our group organization, to the extent required for internal and administrative management or for the fulfillment of our Services and related actions and requirements.

5.2 With third party vendors

We use third party vendors for business, professional and technical support as processors. These companies only use your Personal Data on behalf of us and under our written instructions. Specifically, we use such third party vendors and their servers and services for our web platforms, storage and business related data processing. In limited circumstances these vendors might have access to your Personal Data when this is required for maintenance or problem solving.

5.3 With a competent public authority

In order to comply with a subpoena or other legal process or obligations, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to legitimate government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.

5.4 With cardholder and credit card issuing companies and investigative, criminal or judicial authorities

In case of fraud, confirmed by the cardholder and or credit card issuing company, we will share your Personal Data with investigative, criminal or judicial authorities for fraud prevention, investigation and prosecution purposes. This includes the transfer to the specialized eCommerce prevention department of Europol. In case of governmental inquiries or requests, we share the requested Personal Data to comply with the law.

Luxury Limited has implemented appropriate physical, organizational, administrative and technical security measures to protect your Personal Data against unlawful access, loss, misuse or alteration. Luxury Limited uses a variety of secure techniques to protect your Personal Data, including secured servers, firewalls, and encryption of application data and of your communications via the Internet. To safeguard your transactions, we encrypt your Personal Data using encryption technology Secure Socket Layer (SSL) coding. Our systems will only be accessed by authorized staff involved in the performance in their tasks. Personal Data is only made available internally on a need to know basis and per department or even per associate if so applicable. We also have an ongoing Luxury Limited privacy training program to raise awareness on privacy compliance.

The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. When we transfer your Personal Data to recipients in other countries, we will protect that Personal Data as described in this Statement and in compliance with applicable laws.

Our Services contain links to other sites and applications. We are not responsible for the privacy practices or content of such other sites or applications that are not affiliated with or maintained by Luxury Limited. We recommend that you review the privacy statement posted on any external site or app that you access through our Services.

You have the right:

8.1 Of access to your Personal Data that we process on you;

8.2 To rectification of inaccurate or incomplete Personal Data;

8.3 To the extent set out in any issued government requirement, to move, copy or transfer your Personal Data (data portability); and

8.4 To withdraw your consent for further processing of your Personal Data (including for direct marketing purposes) when such processing is based on your consent.

We will provide you with information on the action taken within 30 calendar days after the successful submission of your request via this webpage.

We are required to verify your identity including, but not limited to, the verification of your email address. If you do not allow us to verify your identity, we cannot proceed to process your request.

 Please note that the above-mentioned rights, with the exception of the right to withdraw your consent for further processing of your Personal Data, are not absolute. Under certain conditions and in line with applicable data protection legislation, we may refuse a request. When such a restriction (partially) applies to your request, we will inform you on the reason of our refusal to comply with your request.

If you are unsatisfied with the way we have handled your Personal Data, please contact our Data Protection Officer by email at [email protected]

Please note that you also have the right to lodge a complaint with the competent Data Protection Authority.

We amend this Statement from time to time to keep the information provided up to date. We encourage you to review this Statement periodically.

Last Updated: 8 October 2021