FAQs
BUYING ON LUXURY LIMITED
You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit Card and they will be charged at USD rate.
To purchase an item on Luxury Limited:
Find an item you want to purchase on luxurylimited.co.
Choose the options you want for that item, if applicable.
Click Add to cart. Take any of these optional steps:
– If you have one, apply the discount code in the “APPLY COUPON” field.
– You can buy some more by clicking the “CONTINUE SHOPPING” button.
– To remove an item you want, click ” X “ in Shopping Cart.
Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
Choose your preferred payment method: Credit Card or Paypal
After the order is completed, you will receive an order summary to your email.
All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.
Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.
Great! If you do receive a discount code from us, follow the steps to apply a coupon to purchase.
Select items to purchase, and add them to your Shopping cart.
Type or paste the code in the “APPLY COUPON” field.
Click Apply.
At the moment, we only accept Credit/Debit cards and PayPal payments.
When you shop at luxurylimited.co, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.
Luxury Limited has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful PayPal payment, payment advice will be automatically generated to the luxurylimited.co system for your order.
It’s fast, easy & secure.
Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account is needed.
To provide one of the safest online payment services PayPal’s internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.
To improve the chances of successful payments:
- Confirm your bank account/card.
- Send the payment using money in your PayPal Balance, rather than using a bank or card.
- Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.
PayPal didn’t accept your credit card. An error message states, “The transaction could not be completed. Please try again” or “Credit card not accepted.”
There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted.
Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.
We do! Please reach out to us at [email protected] and we will be happy to assist you with more information.
Luxury Limited’s ordering is on a ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.
Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online, rest assured, our online checkout process is secure and your payment details are never stored. However, if you are having trouble placing your order, email our Customer support team with your request, and contact information, we will be happy to assist you.
SHIPPING INFORMATION
We always strive to provide the best of quality in our products to meet the standards of our customers. However, we also understand that there may be chances of workmanship flaws.
If you believe that there are some defects with the product you purchased with us, and you have the receipt or transaction details, you may simply head down to any Luxury Limited store or contact our customer service team, for other exceptions, to raise a Manufacturing Fault Claim and for an assessment of the product. This would be evaluated on a case by case basis.
The above applies in case of production flaws or other issues caused by the producer or the retailer, but it is not applicable in case of damage caused by the customer after the purchase.
We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do also provide exchange services.
However, before we proceed with the exchange process, the item you would like to exchange would need to meet our exchange conditions as follows; The product needs to:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.
Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.
Returning is easy and fast but keep in mind that we will only accept and refund the product if it is still in the original condition. The product would need to meet our return conditions as follows:
- Be exchanged within 2 days of your delivery date
- be in its original condition
- be unused
- have all its original tags attached
- be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft or profession. We reserve the right to refuse items that do not meet these conditions.
Email our Customer Service Team at [email protected] for eligibility assessment. Our Team will get back to you on what to do next. Please be advised that the cost of sending the item(s) back to Luxury Limited will be chargeable to you. Do note that until Luxury Limited received your parcel, it will be your responsibility.
We would need some information from you in your email to help us facilitate the return.
- Subject header of email: Return of Sneaker Limited Product
- Your order number
- Number of item(s) to return
- Item returning SKU
- Reason for return
Your pickup address will be the same as stated on your order and it needs to be accessible to the courier. There should be someone to hand over the parcel at the time of your collection.
To prepare for our carrier company’s arrival for the returns, do fill in the return form and place it in the carton box, sealing everything up for our carrier to pick it up. Our courier will refuse collection if items are not sealed upon collection.
Refunds will be processed within the next 14 days to your original payment mode after we have received your returns for assessment. If returned item(s) does not fit the return conditions, item(s) will be courier back to you and the return courier will be chargeable to you.
We will trigger the refund for your return the same day we approve your refund.
The processing time for the refund to appear in your account will vary according to the processing time of your bank.
RETURN & REFUND
We always strive to provide the best of quality in our products to meet the standards of our customers. However, we also understand that there may be chances of workmanship flaws.
If you believe that there are some defects with the product you purchased with us, and you have the receipt or transaction details, you may simply head down to any Luxury Limited store or contact our customer service team, for other exceptions, to raise a Manufacturing Fault Claim and for an assessment of the product. This would be evaluated on a case by case basis.
The above applies in case of production flaws or other issues caused by the producer or the retailer, but it is not applicable in case of damage caused by the customer after the purchase.
We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do also provide exchange services.
However, before we proceed with the exchange process, the item you would like to exchange would need to meet our exchange conditions as follows; The product needs to:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.
Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.
Returning is easy and fast but keep in mind that we will only accept and refund the product if it is still in the original condition. The product would need to meet our return conditions as follows:
- Be exchanged within 2 days of your delivery date
- be in its original condition
- be unused
- have all its original tags attached
- be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft or profession. We reserve the right to refuse items that do not meet these conditions.
Email our Customer Service Team at [email protected] for eligibility assessment. Our Team will get back to you on what to do next. Please be advised that the cost of sending the item(s) back to Luxury Limited will be chargeable to you. Do note that until Luxury Limited received your parcel, it will be your responsibility.
We would need some information from you in your email to help us facilitate the return.
- Subject header of email: Return of Sneaker Limited Product
- Your order number
- Number of item(s) to return
- Item returning SKU
- Reason for return
Your pickup address will be the same as stated on your order and it needs to be accessible to the courier. There should be someone to hand over the parcel at the time of your collection.
To prepare for our carrier company’s arrival for the returns, do fill in the return form and place it in the carton box, sealing everything up for our carrier to pick it up. Our courier will refuse collection if items are not sealed upon collection.
Refunds will be processed within the next 14 days to your original payment mode after we have received your returns for assessment. If returned item(s) does not fit the return conditions, item(s) will be courier back to you and the return courier will be chargeable to you.
We will trigger the refund for your return the same day we approve your refund.
The processing time for the refund to appear in your account will vary according to the processing time of your bank.
